SHIPPING & RETURNS
SHIPPING AUSTRALIA WIDE
Shipping is through Australia Post standard parcel post. Orders are usually sent within 3 business days and take up to an additional 6 business days to arrive. Delivery may take longer than usual during peak times, e.g. Christmas.
For Melbourne Metro areas, flat rate shipping of $10 applies. This covers the following Melbourne Metro postcodes:
- 3000 - 3220
- 3335 - 3341
- 3425 - 3443
- 3750 - 3811
- 3910 - 3920
- 3926 - 3944
- 3972 - 3978
- 3980 - 3983
For areas outside of Melbourne Metro and interstate, shipping will be on a weight basis and ranges from an estimated $10-$30.
Dawn Tang Ceramics will only ship to major international cities. Prior to ordering, please email firstname.lastname@example.org with the details of the piece(s) you are interested in and the destination address so a shipping quote can be obtained. Buyers are responsible for all customs and import duties/taxes that may apply. I am not responsible for any delays caused due to customs.
Please choose carefully as no refunds or exchanges are made for change of mind. Subject to the below, there are no refunds or exchanges on sale items.
If an item arrives damaged, please email email@example.com with a photograph and description of your damaged item within 24 hours of delivery. If sufficient evidence is supplied, you will be offered a refund less shipping or an option to replace if available. Please note my works are one of a kind, and an identical replacement may not be available.